FAQs

/FAQs/

Who is behind the RADLEYS GASTROFIX product?

Radley Systems are an Irish owned company trading for over 40 years. We are the distributors for Radleys Gastrofix in Ireland. We specialise in supplying, installing and supporting EPoS systems throughout the country. RADLEYS GASTROFIX has been developed over the past number of years specifically [...]

June 8th, 2016|

What is the difference to a conventional PC-based POS system?

In terms of POS functionality: none! RADLEYS GASTROFIX is an all-encompassing, professional POS system containing all features that you would find in a conventional system: ordering, charging, payment, cancellation, voiding, table splitting, bills, running end-of-day etc. In addition, the system is not a bulky, dust-gathering [...]

June 8th, 2016|

How does your Support work – who will be there for me when I have issues?

Our emergency support services are available 24 hours a day for you to assist you in dealing with any technical or operational questions you may have. During business hours, we guarantee a response time of 30 minutes. In cases of emergencies outside regular business hours, [...]

June 8th, 2016|

Where can I find the software?

RADLEYS GASTROFIX can be easily downloaded straight from the Apple Store. However, please contact us and we can arrange for a demo version to be setup that you can download and test at your leisure.

June 8th, 2016|

What happens in case of a technical failure?

Software: The RADLEYS GASTROFIX POS App is a ‘native app’ which functions without connecting to the internet. All data is stored on each device within your network as well as in the cloud when an internet connection exists. Data cannot be lost! Hardware: You have [...]

June 8th, 2016|

What hardware will my business require?

RADLEYS GASTROFIX runs on all Apple iOS mobile devices: iPad, iPod and iPhone. We recommend you buy your iPads, iPods and iPhones from your local Apple Dealer. This ensures that you have quick local access to replacement hardware if needed. You can buy all your [...]

June 8th, 2016|

How much does the RADLEYS GASTROFIX POS cost?

The basic solution is available at a competitive monthly rate which includes the back office reporting in the cloud as well as all future updates. Rather than buying expensive PC-based POS software and hardware components, you can rent your basic POS-solution at a low monthly [...]

June 8th, 2016|

How do I get my items/PLUs into the POS?

As soon as you have placed your order, we will send you a spreadsheet into which you enter your food and beverage menus. You email this back to us with a sketch of your floor-layout and table-plan. We will then design all rooms, PLUs and [...]

June 8th, 2016|

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