Contact Support

Radley Systems strives to respond to support requests as soon as possible. For immediate emergency support, phone 021 496 6740 (available 24/7, 365 days a year).

January 2019 VAT Change

The 9% (or second reduced rate) will be removed on January 1st 2019, and all food and beverage items currently liable at 9% VAT will fall into the 13.5% (reduced rate) VAT bracket. This will need to be changed on your Point of Sale system in the new year. Note that simply changing the VAT rate does NOT change your prices automatically. You will still need to change your prices accordingly, just as you normally do.

Check the video for your system below.

If you still need assistance, you can contact us as per above or simply using the form on this page. We will of course be available to guide you in making these changes in any way that we can, and we hope that you appreciate that we simply cannot accommodate changing VAT rates and prices for everyone at the same time.

WizBang Onetap

Remember that you need to exit and reopen onetap POS (or onetap Waiter) for any item program changes to take effect. If you have more than one POS terminal, you need to restart onetap on all of them, just as with any other menu change.

If you do not use the Super Item Group for reporting, the below video doesn’t apply to you.

If you do not already have a Super Item Group for 13.5% VAT and want to know how to create one, look no further than this:

ICR Touch / TouchPoint / Boxes32

Note: If you are using TouchOffice Web or TouchOffice Standard you need to collect the program from the tills. If you are unsure how to do that, please contact our support via email or phone (details at the top of this page).

Also note that because ICR Touch is often highly customized and has changed over the years, the look of your screen might differ from the crrent standard look of the system seen in the video. The functionality is exactly the same, though and all versions of ICR Touch is setup exactly the same when it comes to VAT rate programming.


Note that if you do not have immediate access to the master iPad on the site you can publish the changes from the Articles page in Master Data.

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